- Escape Velocity agrees to pre-order comics you subscribe to and special order items such as action figures, statues, posters, etc. and to hold them for you after they arrive.
- We will hold comics for up to 30 days from their arrival date.
- We will hold variant cover comics for 7 days – no exceptions.
- We will hold special items that you pre-order, like; toys, action figures, shirts and posters for 30 days. We will notify you when a special order item arrives.
- You can add or remove items to your subscriptions at any time using the store website, email, or by calling or stopping by the store.
- Escape Velocity reserves the right to change the discount amounts extended to hold file members at any time. Any changes will apply to new orders only, not to items that have already been ordered.
- You agree to pick up your items within 30 days of when they arrive.
- You agree to purchase the oldest items in your file first, before buying any new items.
- You agree to contact us if it will be more than 30 days before you can pick up your comics, to arrange to have us hold them longer.
- You must maintain a current phone number and email address with the store.
- You must have at least one active subscription to an ongoing comic book series.
- You will be required to make a 50% down payment to pre-order single items, such as statues, costing $100.00 or more.
- If you have 15 or more ongoing titles on your subscription list, you may need to provide credit card information for us to keep on file. If you have not purchased any items within the last 30 days, and you have not contacted us to arrange to hold them longer, we will charge your card for the items in your file, notify you, and hold your comics until you come in to pick them up.
- As a new Hold File Member, you will automatically be added to Escape Velocity' e-mail mailing list and will receive a monthly e-mail newsletter and weekly new arrivals announcements.
- Order 1 to 10 comic titles a month, 10% off your comics.
- Order more than 10 titles, 15% off
- 10% off all special items that you pre-order: graphic novels, action figures, t-shirts, etc.
- 10% off of collector's supplies (bags, boards, and boxes)
- 10% off of all new comics and graphic novels off the shelves
- Access to members-only sales and specials!
- NOTE: No discounts on variant cover comics , No discounts on backissues
Delinquent Hold Files and Closing Your File
If you have not purchased any items in 30 days we will try to contact you. If we are unable to reach you, we may put items in your file out for sale and may suspend your file. (We'll keep a list of what was in your file in case you want to re-start your file.) Next, we will attempt to contact you 2 more times and, if we are unable to reach you, we will close your Hold File.
For pre-ordered special items, like toys, action figures, shirts and posters: we will attempt to contact you twice within 30 days of the item's arrival. If we do not hear from you we will put the item out for sale.